Privacy Policy

1. Who we are

RED Homes & Carpentry is the trading identity used by RED CARPENTRY AND PROPERTY SERVICES LTD. This privacy policy explains how personal information submitted through this website is handled.

2. Information we may collect

When you contact us or submit an enquiry through this website, we may collect information such as your name, email address, telephone number, the service you are interested in and any project information you choose to provide.

3. Why we use your information

We use information provided through the website to receive and respond to enquiries, discuss requested services, prepare or follow up quotations, communicate about potential or existing work, and maintain appropriate business records.

4. Our lawful basis

Depending on the circumstances, personal information may be processed because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, or for legitimate business interests such as responding to enquiries and managing customer relationships.

5. Sharing your information

We do not sell personal information. Information may be shared with service providers or professional advisers where reasonably necessary to operate the business, provide requested services, maintain the website, or comply with legal obligations.

6. How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting or business record-keeping requirements. Retention periods may therefore vary depending on the nature of the enquiry or service.

7. Keeping information secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet-based system can be guaranteed to be completely secure.

8. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including rights to request access, correction or deletion, to restrict or object to certain processing, and where applicable to request transfer of your information.

9. Cookies and website storage

This website may use essential session or security-related technologies required for website functionality and protection. We have not intentionally implemented advertising or behavioural tracking cookies on the current website. Further information is available in our Cookie Policy.

10. Contact us about your information

If you have a question about this privacy policy or how your personal information is handled, please contact:

RED CARPENTRY AND PROPERTY SERVICES LTD
Email: info@redhomescarpentry.co.uk

11. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to address them. You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

12. Changes to this policy

We may update this privacy policy when our website, services or legal obligations change. The latest version will be published on this website.

Last updated: September 2026